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An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa

机译：服务质量，频繁飞行计划和安全感对南部非洲航空业满意度和顾客忠诚度影响的调查

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Sandada Maxwell; Matibiri Bright;
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年度 2016
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1. An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa [J] . Maxwell Sandada, Bright Matibiri South East European Journal of Economics and Business . 2016,第1期

机译：调查服务质量，飞行常客计划和安全知觉对南部非洲航空业满意度和客户忠诚度的影响
2. Original Research Interplay between air passengers?￠???? service quality, satisfaction, loyalty and loyalty programmes in South African owned airlines Crossref Citations [J] . Nicholas O. Mantey, Vaanie Naidoo Acta Commercii . 2017,第1期

机译：航空乘客之间的原始研究相互作用？南非拥有的航空公司的服务质量，满意度，忠诚度和忠诚度计划Crossref Citations
3. The Study of Customer Behaviour and Its Impact on Customer Satisfaction, Loyalty and Service Quality Perception in E-Banking Services in Jammu Division [J] . Roop Lai Sharma Asian Journal of Management . 2017,第2期

机译：查mu地区电子银行服务中顾客行为及其对顾客满意度，忠诚度和服务质量感知的影响研究
4. The impact of service quality, satisfaction, value and switching barrier on customer loyalty in Chinese airline industry [C] . Xu-Xiaoli, Wan-Yinghong, Huan-Zhijian, International Conference on Service Systems and Service Management . 2006

机译：服务质量，满意度，价值和转型障碍对中国航空业客户忠诚度的影响
5. Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm. [D] . Islam, Kaliym A. 2017

机译：调查客户在其金融服务客户培训计划中的经验，因为这会影响客户对金融公司的忠诚度。
6. What Drives Customer Satisfaction Loyalty and Happiness in Fast-Food Restaurants in China? Perceived Price Service Quality Food Quality Physical Environment Quality and the Moderating Role of Gender [O] . Yongping Zhong, Hee Cheol Moon 2020

机译：是什么推动中国快餐店的客户满意度忠诚度和幸福感？感知价格服务质量食品质量自然环境质量以及性别的调节作用
7. An investigation into the impact of customer service quality on customer satisfaction with particular reference to the carbonated soft drink industry in South Africa [O] . Matanga Alec 2010

机译：调查客户服务质量对客户满意度的影响，特别是南非碳酸软饮料行业

An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa

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